I did advise her that I would take to the internet to warn fellow travellers. She said at least you got your money back-which is true, thank goodness- but with all my contact info not the courtesy of an email advising us no one would be there? I asked for contact information higher up in the company (as they are still operating in "select locations") and was told there was nothing she could provide. Many minutes on hold, spoke to nice person who started ryming off 'all the execs left the office, drivers out of business etc." Told her that was not my problem as it was terrible to be stranded at an airport, (one I find very unhelpful to travellers). Not a good start, by any means, to our trip of a lifetime!!!!Ĭalled Execucar today after arriving home from our extended trip. After much phoning around to many other shuttle services, being told to go to this pillar, then that one in the airport, a bus and a taxi and 5 hours later we arrive at our hotel. She said she remembers hearing that day that the company stopped servicing LAX several days ago as they were in arrears for non payment of fees. After over an hour trying to get through to a phone number, using roaming on my out of country cell, a volunteer appears at the information site. On Dec 1, 2019, I booked a private car for pick up at LAX for transfer to a hotel in San Pedro. This is actually a review of ExecuCar, which I found through the website of SuperShuttle. Lyft to the rescue! And they were cheaper. So we had a party of 7, including a wheelchair user, abandoned with no ride to the airport. I asked to speak to a supervisor, was put on hold for 20 minutes, then was transferred to a voice-mail that wasn't accepting messages and then I was disconnected. He said that the trip could not be rebooked because there were no vehicles available and the new location (three blocks away from the original location) was out of the service area. I called back and spoke with someone who said that the mysterious phone call was from the company trying to confirm the change but because I didn't answer they canceled. About 30 minutes later I got an email saying that my booking was canceled. Plus it was from a number with no identification. I was on a ride at Disneyland and couldn't answer. About 20 minutes later my phone received a call. She came back and confirmed that everything was set and that I needed to have my phone readily available at pickup time in the morning. The woman I spoke with put me on hold for 25 minutes so she could check with the dispatcher. The new location was three blocks from the previous location. I called the day before our pickup to make an adjustment to the pickup location. They got us from LAX to our accommodations in Anaheim OK. In short, as Howard Cohen reported for The Miami Herald earlier this month, “SuperShuttle, which airports across the U.S., Latin America, Canada, Europe and Asia, lost too much business to competitors like Uber and Lyft drivers.”Īnd while SuperShuttle may be among the first 2020 casualties of trends in Big Tech and Finance, it surely won’t be the last in 2019, a long list of businesses shuttered some or all of their locations due to competition from online shopping and/or digital platforms, and the rise of such firms shows few signs of slowing.I should have read more reviews before I booked with them. In the past few years, the platforms have also started letting users book rides ahead of time, a feature that airport shuttle-riders have long relied on. Over the past ten years, SuperShuttle and similar companies have faced increasing competition for airport fares from Uber and Lyft, both of which have typically been priced well below taxi rides.
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